MITEL GLOBAL SOLUTIONS CATALOG: COMPANY
7965 South Priest Drive
Suite 105
Tempe, AZ
85284
USA
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Tel: (480) 496-9040
Fax: (480) 496-9015
http://www.oaisys.com
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Products:
COMPANY PROFILE
| Established | | 1996 |
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| Overview | | OAISYS is a premier developer of voice documentation and call recording solutions for small- to medium-sized businesses and call centers. Our innovative, yet affordable, solutions help companies within a variety of industries — including healthcare, automotive dealerships, financial services and manufacturing — attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback, sharing and management. We back our products with an unrivaled commitment to customer service and support that is instilled in every department, group, and member of our company. |
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| Sales Channels | | OAISYS works exclusively through Mitel Commsource to reach Mitel’s sales organization and end users. Our sales support team is structured to provide direct onsite, telephone, email and web meeting interactions for purposes of sales training and opportunity engagement. Services offered include qualification calls, systems engineering, quotations, live product demonstrations and technical conference calls, among others. The Mitel sales channel can interact through Commsource, Mitel’s sales support organization and directly via telephone and web presence. |
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| Support Channels | | OAISYS authorized resellers provide installation, configuration, and first level support to end users, but when customers and partners choose our solutions, they’re obtaining the support, expertise and commitment of the entire OAISYS team. The OAISYS customer service contact center is available from 8:30 a.m. EST to 5 p.m. PST Monday through Friday, providing our resale partners with technical and customer support services. OAISYS Technical Support Specialists and Engineers are skilled in supporting technicians and administrators with the installation, administration and troubleshooting of any OAISYS solution. Utilizing automatic event log transfers and remote support capabilities, the OAISYS team can rapidly diagnose and solve customer problems. |
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| Vertical Markets | | Healthcare, Automotive Dealerships, Financial Services, Collections, Insurance, Legal, Manufacturing, Government and Public Safety |
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| Geographic | | Global.
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