Mitel Solutions Alliance (MSA) enables world-class companies to successfully develop products and services that integrate with Mitel's portfolio.
| MSA Member Level | Company Name | Product Category |
 | Algo Communication Products Ltd Algo offers Mitel PTT handsets and SIP endpoints for customer assistance, entrance security, loud ringing, visual alerting, notification, and voice paging.
The 8180 SIP Audio Alerter, a SIP compliant PoE network audio device for loud ring and voice paging applications includes SoundSure™ technology which automatically adjusts loud ring and paging volume to compensate for ambient noise level. The 8028 SIP Doorphone offers single pair wiring to its digital intercom with secure door control and is fully approved for outdoor locations.
Based in Vancouver, Algo is a Mitel MSA Partner drawing on experience from 40+ years in telecom and over one million hardware endpoints shipped. | Conferencing Hardware - Audio Endpoint
Endpoint
Endpoint - Peripheral Equipment (headsets, etc)
Endpoint - SIP
Endpoint - Specialty Product
Integrated Application - Desktop Telephony
Peripheral Products
Peripheral Products - Paging Equipment
Voice Network Product - Peripheral Equipment
|
| | Applied Voice & Speech Technologies, Inc. ("AVST") Applied Voice & Speech Technologies, Inc.(AVST) is a leader in the unified communications marketplace uniquely combining the strengths of a world-class messaging platform, CallXpress, with an innovative speech applications platform, CallXpress Speech Server. AVST products are known for scalability and reliability, ease of administration, and the ability to interoperate with existing and future IT infrastructure. AVST products focus on delivering improved customer service and increased personal productivity for mobile and office workers and IT administrators. CallXpress integrates to the Mitel SX-200, SX2000, and 3300ICP via traditional station set emulation, T1 or E1, or IP methods. | Integrated Application - Contact Center Quality & Performance Management
Integrated Application - Desktop Telephony
Integrated Application - Interactive Voice Response (IVR)
Integrated Application - Messaging
|
| | ASC Telecom AG ASC is a leading global provider of integrated communications recording and quality monitoring solutions for contact centers, financial institutions, public safety and government organizations. | Integrated Application
Integrated Application - Agent/Call Evaluation Software
Integrated Application - Call/Session Recording
Integrated Application - Contact Center Quality & Performance Management
Integrated Application - Contact Center Solution
Integrated CIS/CCS Application - Call/Session Recording
Integrated CIS/CCS Application - Workforce Management
|
 | Ascom Sweden AB | |
| | At Comm Corporation @Comm Corporation has been delivering software-based Call Accounting and Telecommunications Expense Management solutions for over 25 years. Our focus is to provide powerful analysis and reporting solutions that are easy to use and backed by superior customer support. The current generation of these solutions is offered as the CommView™ product family. The product is offered in two main categories– as an @Comm web-hosted service (CommView Web) or as a customer-hosted application (CommView). @Comm represents a one-stop shop for Mitel and its partners for call accounting solutions that span any vertical market (including Hospitality) and may range in size from a single site to a centralized reporting solution for an application with 50+ PBX locations and 50,000+ total extensions. | Integrated Application - Call Accounting & Reporting
|
| | Benbria Corporation Benbria is the leading provider of Real-Time Customer Engagement and Customer Notification solutions, and is the Mitel Platinum Preferred (MPP) partner for on-premise multi-modal notification solutions. The award winning and Mitel-featured product BlazeCast is a customer notification solution that leverages SMS Text messaging, email, Desktop (PC or MAC) alerts, Mitel HTML alerts, Mitel Group Paging, SIP device paging, and other media to intelligently deliver timely alerts, seek response, and provide real-time reporting. | Data Network
Data Network - Application Software
Data Network - Peripheral Equipment
Data Network - Security
Endpoint
Endpoint - SIP
Endpoint - Specialty Product
Integrated Application
Integrated Application - Mass Notification
Integrated Application - Specialized Product
Peripheral Products - Paging Equipment
Professional Services
Professional Services - Installation/Systems Integration
Professional Services - Network Design/Consultation
Voice Network Product
Voice Network Product - Peripheral Equipment
Voice Network Product - SIP Server/Enterprise Side
|
| | Britannic Technologies Britannic Technologies provide software in the CTI field that can integrate with a wide variety of CRM packages. For a full list of CRMs supported, visit http://netconnectdesktop.com. | Enterprise Integration Product - Integration Middleware
Integrated Application - Call/Session Recording
Integrated Application - CRM
Integrated Application - Desktop Telephony
Integrated Application - Messaging
Integrated Application - Unified Communications
Professional Services - Custom Solutions Development
|
| | BTS Holdings PLC For over 25 years, BTS has helped customers improve their electronic communications in the areas of cost, answering times and network planning.
Many of our customers have been with us for over 20 years and through 7 generations of call logging and directory systems.
We design the very best tools for our customers to help them deliver a professional service. And have the largest and most experienced service team in the industry.We help our customers improve their electronic communications and achieve cost savings.
| Integrated Application - Call Accounting & Reporting
Integrated Application - Contact Center Quality & Performance Management
|
| | Bumicom Telecom BV Bumicom offers solutions for transaction recording and workforce optimization, encompassing the technologies of recording, quality monitoring, speech analytics and workforce management. | Integrated Application
Integrated Application - Agent/Call Evaluation Software
Integrated Application - Call/Session Recording
Integrated Application - Contact Center Quality & Performance Management
Integrated Application - Contact Center Solution
Network Services - Hosted/On Demand Application
Peripheral Products - e-Learning Application
Peripheral Products - Surveillance & Site Security
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration
|
| | CallCopy Inc. CallCopy has established itself as a leading provider of innovative call recording and contact center solutions. The highly scalable, award winning cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, performance management, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide.
CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize operational performance, reduce liability, achieve regulatory compliance and increase customer satisfaction. | |
| | Cálculos Digitales, S.R.L. Widere is a product of Cálculos Digitales (CaDix) found in may of 2007.
MISSION:Research and innovation on audiovisual telecommunications field through internet leadering professional solutions development.
OBJECTIVE:To integrate the solutions developed by CaDiX, owned technology, covering a wide range of industries with international coverage.
Widere is fully integrated with Mitel 3300 to manage income calls from the same incoming path.
| Endpoint - SIP
Enterprise Integration Product - Application-Specific Connector
Gateways - Media (Audio/Video/other)
Gateways - Signaling (SIP/H.323/Q.SIG/other)
Integrated Application - Contact Center Solution
|
| | Cetis Cetis is an ISO-9001 and RoHS-certified manufacturer of analog, digital Centrex, and SIP-compliant telephones. Cetis offers a complete line of single and 2-line analog and SIP-compliant telephones designed to interop with Mitel PBX and IP-PBX phone systems. | Endpoint
Endpoint - SIP
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration
Integrated Application - Desktop Telephony
Integrated Application - Hospitality / Lodging
Endpoint - Audio Conference
Endpoint - Wireless/Cordless
|
 | Co-nexus, Inc. Co-nexus is a developer of the award winning CXM recording and quality monitoring system for Mitel Customer Interaction Solutions. | Integrated Application - Agent/Call Evaluation Software
Integrated Application - Call/Session Recording
Integrated Application - Contact Center Quality & Performance Management
|
| | Comdasys AG The Comdasys Mobile Convergence (MC) Solution is a comprehensive advanced FMC solution that is composed of the Mobile Convergence Controller and the Mobile Convergence Client. This solution enables smart phones (ie Android, BlackBerry, iPhone, Symbian, iPad and various other tablets to become fully fledged enterprise IP-PBX extensions complementing and / or replacing desktop and cordless phones in both WiFi and Cellular networks. Furthermore it allows to bring UC to the handsets and empowers enterprises to control and reduce mobile communications cost through a sophisticated Mobile Least Cost Routing that Comdasys provides with its MC Client. | Conferencing Hardware - Audio Endpoint
Data Network - Application Software
Endpoint - SIP
Endpoint - Wireless/Cordless
Gateways - Media (Audio/Video/other)
Integrated Application - Mobility/Fixed Mobile Convergence
Integrated Application - Unified Communications
Voice Network Product - Session Border Controller/Enterprise Side
|
| | ComputerTel Limited ComputerTel is an experienced and trusted supplier of Telephone Call Recording Systems and Evaluation Software, designed to digitally capture, retrieve, playback, and analyse telephone based interactions. With over 20 years experience and an award winning Customer Service and after sales support network, ComputerTel offers peace of mind, technical competence and a customer focused approach to doing business. | |
| | Crytycal Services Management CSM allows dealers the ability to offer 24x7 Monitoring for as little as $35 per month. We can monitor VoIP, Legacy PBX, Data Networks and more. You remain the only visible provider to your customers while CSM works silently in the background to support you. 24x7 Monitoring will allow you to offer a value added service with recurring revenue. It also allows you to upgrade your maintenance agreements to differentiate yourself from your competition. | Data Network - Network Management & Monitoring
Voice Network Product - Network Management
Voice Network Product - Voice Quality Management
|
| | CTI Data Solutions Ltd CTI Data Solutions Ltd., designs, develops and markets communications management solutions to help organizations leverage maximum usage and cost benefits from their telecommunications assets. | Integrated Application - Call Accounting & Reporting
Integrated Application - Contact Center Quality & Performance Management
Professional Services - Voice/Media Recording
|
| | CyberTech International The CyberTech Recording Solutions are reliable and future-proofed recording solutions for the capture, storage, retrieval and playback of voice, radio and data communications. They can be used in either traditional or Internet Protocol (IP) telephony environments and deliver high quality recordings for all applications including verification and compliance, dispute resolution, training and quality monitoring.
CyberTech solutions are based on standard, common-of-the-shelf (COTS) hardware and recordings can be accessed using standard web browsers without requiring additional software installed on individual user computers. | Integrated Application - Call/Session Recording
Integrated Application - Contact Center Quality & Performance Management
|
| | CyTrack Technologies Pty Ltd CyTrack Technologies, a Microsoft Gold Certified Partner and Consensus Software Awards Winner, creates and delivers software applications and services for Call Centres and Unified Communications.
From integration to most leading CRM solutions and support of custom applications via our CyDesk, to complete Multi-Media Call Centre Solutions - our UC product suite of 9 modular applications are an enabling suite designed to deliver the business benefits and efficiencies that computers, telephones and the Internet can provide.
Our UC Suite modules include CTI & CRM integration, Voice Recording, Operator Console, Call Accounting & Billing, Multi-Media Call Centre, Sophisticated IVR, SMS and Web Chat. | |
| | Data Track Technology Plc Data Track is a leading innovator of Voice & Data communication, information and security solutions that effectively monitor, manage, access, audit and control multi-vendor CPE.
During its 30 year history Data Track has worked closely with leading global solutions providers and value added resellers as well as many Government agencies. Our areas of expertise cover:
• Call & Screen Recording solutions with MiTAI integration
• Call Accounting linked to Mitel 3300, Enterprise Manager or LDAP directories
• Capacity Planning that correctly handles Mitel 3300 cluster sites
• Performance Management with call trace capability on multi 3300 installations
• AAA single sign-on password and access management of all Mitel equipment
• Alarm Management for Mitel 3300, Nupoint and auxiliary equipment
• Fraud Detection identifies voice fraud
• On-line Directory integrated with the Mitel Console | Integrated Application - Call Accounting & Reporting
Integrated Application - Contact Center Quality & Performance Management
Integrated Application - Hospitality / Lodging
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration
Voice Network Product - Network Management
Voice Network Product - Voice Quality Management
Integrated Application - Attendant Console
Integrated Application - Desktop Telephony
Integrated Application - Directory/Find Me
Integrated Application - Agent/Call Evaluation Software
Integrated Application - Call/Session Recording
Integrated Application - Contact Center Solution
Data Network
Data Network - Application Software
Data Network - Firewall/Application Layer Gateway/Proxy
Data Network - Network Management & Monitoring
Data Network - Security
Network Services
Network Services - Network Management
Network Services - Network Monitoring
|
| | Datatex Dynamics CC Datatex Dynamics focuses on the development of telephone management and voice recording applications, namely AMETHYST and TNG. These products are browser based and designed to be efficient and as powerful as possible providing users with unsurpassed reliability and features. Agent Quality Management is a standard feature for any Call Centre that requires their agents to be assessed based on their conversations. The third party integration is also a standard feature allowing real-time notifications of recordings and facilities to query call references. | |
| | Druid Software Druid's BYOD mobility solution.
As business users migrate to mobile devices Druid believes that there is enormous potential to integrate a cellular application (Raemis) into the MCD solution. This application would allow enterprise users to roam onto a private cellular subnet and register as extensions of the enterprise IP PBX with their mobile device. In essence it would be a BYOD (Bring Your Own Device) solution.
There is an abundance of research covering the fact that mobile networks will increasingly suffer from congestion and the deployment of in-building coverage solutions will be a booming business. This is an opportunity for Mitel to integrate a mobile & fixed line solution to their enterprise portfolio. | Integrated Application - Mobility/Fixed Mobile Convergence
|
| | DuVoice Corporation DuVoice offers a Windows based hospitality server software which provides guest and staff messaging, wake up calls and a property management interface for Mitel. | Enterprise Integration Product - Integration Middleware
Integrated Application - Hospitality / Lodging
Integrated Application - Messaging
Professional Services
|
| | dvsAnalytics, Inc. | Integrated Application - Agent/Call Evaluation Software
Integrated Application - Call/Session Recording
Integrated Application - Contact Center Solution
Professional Services
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration
|
| | esnatech The esnatech mission is to deliver unified communication solutions WHICH ENABLE BUSINESSES TO COMMUNICATE ANYWHERE, ANYTIME, FROM ANY DEVICE. | Integrated Application - Desktop Telephony
Integrated Application - Directory/Find Me
Integrated Application - Hospitality / Lodging
Integrated Application - Interactive Voice Response (IVR)
Integrated Application - Messaging
Integrated Application - Mobility/Fixed Mobile Convergence
Integrated Application - Unified Communications
Integrated Application - Unified Messaging
|
| | ESTOS GmbH Since 1997, ESTOS GmbH has been developing and selling innovative standard software and today is a leading supplier of Unified Communications products. CTI and SIP-based solutions are used for the optimization of the workflow in communication intensive departments. Continous investment in R&D result in products with trend-setting technologies.
Our flagship product ProCall 4.0 Enterprise is a Unified Communications solution with CTI, Presence Management and and via Federation also beyond company borders. It can also integrate with leading CRM/ERP platforms.
All products are available in German, English and French language. Additionally further language versions like Italian, Dutch, Polish and Russian do exist. | Enterprise Integration Product - Integration Middleware
Integrated Application - CRM
Integrated Application - Desktop Telephony
Integrated Application - Unified Communications
Integrated Application - Unified Messaging
|
| | Evo Technologies A commitment to modular design and open database Evo Technologies provides superior software applications and cost effective pricing within the telecommunications and general business industries.
Our eagerness to embrace new technology and customize applications to end user needs sets us apart from competitors that focus on yesterday’s technology rather than tomorrows.
| Integrated Application - Attendant Console
Integrated Application - Contact Center Quality & Performance Management
Integrated Application - Desktop Telephony
Integrated Application - Directory/Find Me
Integrated Application - Messaging
|
![\"\"](\"http://www.mitel.com/images/spacer.gif\") | FCS Computer Systems FCS provides a wide range of products to the hospitality and lodging industry based on the premise of "Technology to server your guest" We provide advanced CTI and wireless applications that enable hotels to provide best-in-class service while managing their staff and costs thus driving the maximum revenue for the highest guest satisfaction. | Enterprise Integration Product - Integration Middleware
Gateways
Integrated Application - Call Accounting & Reporting
Integrated Application - Hospitality / Lodging
Integrated Application - Desktop Telephony
Integrated Application - Messaging
Integrated Application - CRM
Integrated Application - Mobility/Fixed Mobile Convergence
|
| | GFI Software GFI Software pioneers powerful, award-winning IT solutions for small and medium-sized businesses (SMBs) – and we make them affordable and easy to use. With GFI FaxMaker, users are able to easily send and receive faxes from their desktop without the inconviences of using traditional fax machines. Through Fax over IP connectivity to the Mitel phone system, the need for analog lines is eliminated resulting in a reliable and scalable solution capable of running in a virtual environment. | Data Network - Application Software
Endpoint - Analog
Endpoint - SIP
Endpoint - T.38/FAX
Enterprise Integration Product - Application-Specific Connector
Enterprise Integration Product - Programmable Application/Media Server
Integrated Application - Mass Notification
Integrated Application - Messaging
Integrated Application - Unified Communications
Integrated Application - Unified Messaging
|
| | Homisco, Inc. Our goal is to provide a high caliber of product along with superior customer service to the Hospitality industry. The applications, VoiceMail Plus and Call Analyzer, are easy to access and use and provide enhanced features such as Group Messaging, Automated Guest Wake-up and Auto Attendant. With the Call Analyzer for Call Accounting co-resident and connected to the LAN, you will have remote access to the call accounting system to run reports and bring them back to the desk top. As well as access to the voicemail application for adds moves and changes to user profiles. Admin users would have access to their own profiles to make changes via a web browser. | Endpoint - SIP
Integrated Application - Call Accounting & Reporting
Integrated Application - Directory/Find Me
Integrated Application - Hospitality / Lodging
Integrated Application - Interactive Voice Response (IVR)
Integrated Application - Messaging
|
| | ilink Kommunikationssysteme GmbH ilink writes software to support efficient and productive communications and improved customer interaction. We do so, by integration of what were once separate: information technology, communications, and application software.
For instance, we enable existing applications such as Contact, CRM, Instant Messaging applications with telephony presence to avoid endless phone tag. You can see, if a person is available for a call before you actually call. By a simple click on the contact, you start a conversation with the person you want to talk to. During the call, you can easily take notes and share them with your team members. There are many more ways…
ilink applications and database integrations complements Mitel’s existing portfolio. | Endpoint - Analog
Endpoint - Audio Conference
Endpoint - Peripheral Equipment (headsets, etc)
Endpoint - SIP
Endpoint - Softphone
Endpoint - Video Conference
Enterprise Integration Product - Programmable CTI Platform
Integrated Application - Attendant Console
Integrated Application - CRM
Integrated Application - Desktop Telephony
Integrated Application - Messaging
Integrated Application - Unified Communications
|
| | InGenius InGenius Software Inc. is a successful provider of telephony applications to OEM telephone and PBX manufacturers, resellers and end-users worldwide. InGenius is one of Mitel's most experienced software development partners. InGenius are the developers of many key technologies - including the HTML toolkit, Unified Communicator Express, and the Application Builder for Mitel phones.
Our newly expanded product portfolio includes some more revolutionary applications, including the Live Content Suite and CRM integrations.
| Integrated Application
Integrated Application - CRM
Integrated Application - Desktop Telephony
|
| | Inn-Phone, a division of Med-PAT, Inc Inn-Phone is a privately held, family run enterprise that was founded in 1986. Inn-Phone designs and manufactures custom telephone handsets for the hotel and medical vertical markets. Our products are sold and supported through a network of authorized dealers in the US and Canada and our products have been recognzed for their superior reliability, durability and very competitive dealer pricing. Inn-Phone focuses its resources on providing the highest level of support for our dealer partners to minimize the time and hassles that can come when designing a telephone solution for an end user. | Endpoint
Endpoint - Analog
Endpoint - Audio Conference
Endpoint - Peripheral Equipment (headsets, etc)
Endpoint - Specialty Product
|
| | Innovation Technologies Worldwide Inc. Innovation Technologies was founded in 1990 on the idea that the hospitality industry has specific needs when it comes to voice technology solutions. To fill those needs, we create our solutions with lodging-specific functionality as our sole focus. Today, thousands of hoteliers worldwide benefit from having a telephony solution by Innovation… A solution developed solely for the hospitality industry. | Conferencing Hardware - Audio Endpoint
Endpoint
Endpoint - Specialty Product
Integrated Application - Hospitality / Lodging
Integrated Application - Messaging
|
| | IP Plus UK Ltd (CallScripter) CallScripter is a leading provider of agent desktop, scripting and process optimisation technology for the contact and customer service centres worldwide.
As our products have been developed as a result of a need from our own in-house contact centre, CallScripter is placed in an unrivalled position to truly understand the needs and requirements of the customer service and support industry.
CallScripter is a brand of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, United Kingdom. | |
| | Jaguar Network SAS Jaguar Network is a French & Swiss network operator founded in 2001 in Marseille (France) focusing on small and medium business for xDSL,IP transit, L2 Transport, VPN MPLS, Collocation & Housing in over twenty "Collocation" centers across Europe. Jaguar Network is building a powerful and resilient optical fiber network in Europe to provide high speed and redundant access for all the services provided. Developing it's own label known as "THD" (Très Haute Disponibilité), Jaguar Network focus on quality and proximity with it's customers in order to bring valued services to it's customers. | Network Services - Network Management
Network Services - Network Monitoring
Network Services - PSTN Access/VoIP Services
Network Services - SIP Trunking
Network Services - WAN/VPN/ISP Services
Professional Services - Installation/Systems Integration
Professional Services - Network Design/Consultation
|
| | Komutel Komutel is a high technology company dedicated to excellence in developing innovative telecommunications software products that add value and performance to the Mitel suite of communications platforms.
Komutel PC Console, Call Recording and CDR solutions improve communications, business processes and customer service by delivering superior call handling, presence management, information processing and systems integration.
End customers enjoy immediate return on investment through reduced telecommunications costs, increased productivity and enhanced customer satisfaction. | Conferencing Hardware - Audio Endpoint
Endpoint - Softphone
Endpoint - Specialty Product
Enterprise Integration Product - Programmable CTI Platform
Integrated Application - Attendant Console
Integrated Application - Conference Management
Integrated Application - Contact Center Quality & Performance Management
Integrated Application - CRM
Integrated Application - Desktop Telephony
Integrated Application - Directory/Find Me
Integrated Application - Specialized Product
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration
|
| | LifeSize, A Division of Logitech LifeSize is a pioneer and world leader in high-definition video collaboration. Designed to make video conferencing truly universal, LifeSize solutions are simple to buy, adopt, support and use. Offering video conferencing systems and software applications as well as a full line of video infrastructure, available on premise or in the cloud. With LifeSize, customers can integrate the Mitel MCD platform to participate in large multiparty HD calls, live streaming and recording, and collaboration on any mobile device, on any network, all at the highest level of quality. | Conferencing Hardware
Conferencing Hardware - Media Conference Unit (MCU)
Conferencing Hardware - Video Endpoint
Data Network
Data Network - Application Software
Data Network - Firewall/Application Layer Gateway/Proxy
Data Network - Network Management & Monitoring
Data Network - Peripheral Equipment
Data Network - Security
Endpoint
Endpoint - Peripheral Equipment (headsets, etc)
Endpoint - SIP
Endpoint - Softphone
Endpoint - Video Conference
Endpoint - Wireless/Cordless
Gateways
Gateways - Media (Audio/Video/other)
Gateways - Signaling (SIP/H.323/Q.SIG/other)
Voice Network Product - Session Border Controller/Enterprise Side
|
| | Liquid Voice Systems Liquid Voice is a leading provider of integrated Call Logging, Call Recording, Quality Monitoring, Workforce Optimisation and CTI systems.
Its solutions are used extensively by a variety of organisations to help improve operational performance, deliver compliance, safeguard the enterprises and provide invaluable management information.
A UK based operation, Liquid Voice's systems work with both traditional TDM and IP environments. | |
| | Lyrix Inc. Mobiso is the creation of Lyrix, Inc. We are a private software and services company based in the Boston, MA metro area. Mobiso's SEAA is now available for integration to the MCD 4.1.
We are partners with major players such as Mitel and our client base includes prestigious names such as Ernst & Young and Citigroup UK.
Since 1995, Lyrix has been providing the industry’s most accurate speech enhanced directories for use as Speech Enabled Auto Attendants and Speech-assisted Mobile Addressbooks. Deployed worldwide by the world’s most successful enterprises and technology vendors, Mobiso delivers better business agility while easing the costs and inefficiencies of communicating in an increasingly mobile and distributed world. | Integrated Application - Attendant Console
Integrated Application - Directory/Find Me
Integrated Application - Speech Enabled Auto Attendant (SEAA)
Network Services - Hosted/On Demand Application
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration
|
| | Martello Technologies Martello provides a comprehensive monitoring and remote access service that delivers greater network visibility for VoIP infrastructures specifically Mitel IP PBXs (Mitel 5000 Communications platform and the Mitel 3300 IP Communications Platform); and the associated IP networking infrastructure, IP Routers and Ethernet Switches.
With Martello Technologies companies can resolve network issues faster; driving both top line revenue and cutting operational costs. Businesses of all sizes are making more calls than ever before and Martello has the right features and price point to take full advantage of protecting each and every Mitel VoIP network. | Data Network
Data Network - Application Software
Data Network - Firewall/Application Layer Gateway/Proxy
Data Network - Network Management & Monitoring
Data Network - Peripheral Equipment
Data Network - Security
Data Network - Wired Infrastructure
Data Network - Wireless Infrastructure
Enterprise Integration Product - Application-Specific Connector
Integrated Application - Unified Communications
Network Services
Network Services - Hosted/On Demand Application
Network Services - Network Management
Network Services - Network Monitoring
Network Services - PSTN Access/VoIP Services
Network Services - SIP Trunking
Network Services - WAN/VPN/ISP Services
Professional Services - Custom Solutions Development
Professional Services - Network Design/Consultation
Voice Network Product - Network Management
Voice Network Product - SIP Server/Carrier Side
Voice Network Product - SIP Server/Enterprise Side
Voice Network Product - Voice Quality Management
|
| | MEMOBOX Memobox is the leader on the French TTCM (Total Telecom Cost Management) market. It provides ASP (SaaS) solutions that let its customers control and manage their communications costs. | Integrated Application - Call Accounting & Reporting
Integrated Application - Contact Center Quality & Performance Management
|
| | Metropolis Technologies Metropolis Technologies, Inc. is a leading telemanagement and call accounting solution provider. The company’s distinctive product offerings, OfficeWatch, ProfitWatch, and AgentWatch provide visibility through call tracking, robust reporting modules, 911 alerts, expense management, and trunk analysis. Headquartered in Fort Lauderdale, Florida, Metropolis has provided solutions to businesses throughout North America as well as on a global scale since 1993. | Integrated Application - Call Accounting & Reporting
Integrated Application - Hospitality / Lodging
Integrated Application - Unified Communications
|
| | MIT Duplex Developers of innovative, best-of-class, integrated voice and data software solutions for the communications industry. | Integrated Application - Contact Center Quality & Performance Management
Integrated Application - Hospitality / Lodging
Integrated Application - Call Accounting & Reporting
Data Network - Network Management & Monitoring
|
| | Mondago Ltd At Mondago, we specialize in Computer Telephony Integration (CTI). We offer integration to a wide number of CRM packages and also provide the tools for customers and vendors to port their application on to the Mitel platforms. | |
| | Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. was founded in 1970 and holds over 60 patents in regards to voice and data protocols. We have been shipping VoIP gateways since 1998 and pride ourselves as one for the first companies in the telephony technology. | Gateways
|
| | Nable Communications Inc. Nable Communications is a next generation communications solution provider for telecom carriers, enterprises, and handset vendors. Nable provides IMS application enablers, IMS client framework and next generation IP telephony solutions such as SBC and C5 Switch, which are fully compliant to international standards such as IETF, 3GPP, OMA, etc.
Nable is aggressively introducing our SBC to overseas markets. Our SBC will create notable synergy interworking with Mitel solutions and products.
Nable has extensive technical background and understanding of customer needs, and will continue to provide the best solutions and services for converged telecommunications. | Network Services
Voice Network Product - Session Border Controller/Carrier Side
Voice Network Product - Session Border Controller/Enterprise Side
|
| | NetVitesse Our mission is to foster the use of Mitel IP Telephony and develop powerful and easy-to-use vertical specific tools. Based on industry standards and Mitel APIs, NetVitesse's software solutions provide smart connectivity to several kinds of devices and services to the end-user.
NetVitesse provides an interoperability solution for several existing IP Phones, location based solutions, automatic hotdesking synchronized with Windows sessions and integration of IP Telephony to custom CRM's.
Our tailored solutions and products take advantage of our expertise and access to MiXML. We also support Mitel partners and customers to carry through their projects.
Smart Links make a Big Difference. | Endpoint - SIP
Endpoint - Specialty Product
Enterprise Integration Product - Application-Specific Connector
Gateways
Integrated Application - Desktop Telephony
Integrated Application - Specialized Product
|
| | Noetica Ltd. For the last 14 years, Noetica has successfully maintained its leading position in the call centre technology market place specialising in agile contact centre software tools. Our products incorporate everything from dynamic call scripting to predictive dialling and from contact centric CRM to rapid deployment of unified agent desktop solutions. | Enterprise Integration Product
Enterprise Integration Product - Application-Specific Connector
Enterprise Integration Product - Integration Middleware
Enterprise Integration Product - Programmable Application/Media Server
Enterprise Integration Product - Programmable CTI Platform
Integrated Application
Integrated Application - Agent/Call Evaluation Software
Integrated Application - Call Accounting & Reporting
Integrated Application - Contact Center Quality & Performance Management
Integrated Application - Contact Center Solution
Integrated Application - CRM
Integrated Application - Predictive/Progressive/Campaign Dialing
Integrated Application - Specialized Product
Professional Services
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration
Professional Services - Network Design/Consultation
|
| | Nu Technologies Ltd. The Nu Technologies Group is a leading supplier and developer of Information & Communications Technology (ICT) services and management tools. By providing businesses with high quality, cost-effective solutions, the Nu Technologies Group enables companies to maximise the effectiveness of their ICT infrastructure whilst minimising the cost of acquiring, owning and using it.
Operating in both the voice and data network sectors, the group and each of its constituent companies has a proven track record in its field. We work world-wide with businesses of all sizes from the smallest start-up to large multi-national corporations, with supplies ranging from individual tool point solutions to enterprise-wide systems.
| |
| | OAISYS OAISYS makes call recording and voice documentation capabilities accessible to companies within the SMB market. Our Tracer and Talkument applications affordably deliver the tools businesses need to improve customer interactions, enhance knowledge sharing, minimize liability risk and achieve overall operational effectiveness. Working in tandem with Mitel's core product portfolio, our solutions allow organizations to capture and retain everyday business communications and use that information to improve the way they operate. | Enterprise Integration Product - Application-Specific Connector
Enterprise Integration Product - Programmable CTI Platform
Integrated Application - Agent/Call Evaluation Software
Integrated Application - Call/Session Recording
Integrated Application - Contact Center Quality & Performance Management
Integrated Application - CRM
Professional Services - Voice/Media Recording
Integrated Application - Contact Center Solution
|
| | Oak Telecom Oak Telecom are developers of integrated communication solutions which manage and enhance the effective communication of any organisation. By developing call management, call recording and CTI enabled applications in house, Oak is able to provide a one stop integrated solution to its partners and customers | Integrated Application - Call Accounting & Reporting
Integrated Application - Contact Center Quality & Performance Management
Enterprise Integration Product - Integration Middleware
Enterprise Integration Product - Programmable CTI Platform
Integrated Application - CRM
Integrated Application - Desktop Telephony
Integrated Application - Directory/Find Me
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration
Integrated Application - Agent/Call Evaluation Software
Integrated Application - Call/Session Recording
Professional Services - Voice/Media Recording
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| | OpenText The Fax and Document Distribution Group (FDDG) provides market-leading document delivery and management solutions to businesses of all sizes.
Organizations often struggle to create, organize, distribute and archive the thousands of documents their business relies on. OpenText fax solutions streamline workflows by automating document delivery and management-increasing productivity and reducing cost.
OpenText has deployed more than 100,000 fax servers worldwide, and is proud to have all of the Fortune 100 using our document delivery and management technologies. | Endpoint
Endpoint - Analog
Endpoint - SIP
Endpoint - T.38/FAX
Integrated Application
Integrated Application - Messaging
Integrated Application - Unified Communications
Integrated Application - Unified Messaging
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| | Plus Software Plus Software specialises in computer telephony integration (CTI) software and is continually expanding its range of supported CRM/DB systems and associated features and functions.
The Plus Software product portfolio is specifically designed to complement and maximize the productivity a customer can gain from their communication and telephone systems.
It does this by making a real time connection to Mitel telephone systems enabling a user’s desktop PC to control features of the system and also extracting caller information which can be used to support features such as “Screen Popping”, Address Book Search and “Click to Dial” with many of the world’s most popular CRM / DB applications. A Gateway for Microsoft OCS and Lync is also available. | Enterprise Integration Product - Integration Middleware
Integrated Application - Desktop Telephony
Professional Services - Custom Solutions Development
Integrated Application - Call/Session Recording
Integrated Application - CRM
Integrated Application - Messaging
Integrated Application - Unified Communications
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| | Polycom Companies choose Polycom for solutions that enable their geographically dispersed workforces to communicate and collaborate more effectively and productively over distances. Using Polycom telepresence, video, and voice solutions and services, people connect and collaborate from their desktops, meeting rooms, class rooms, and mobile settings. Organizations from a wide variety of industries and the private sector work with Polycom standards-based solutions to collaborate, cut costs and drive primary business. Polycom products completments Mitel’s MCD platform by providing a diverse set of video conferencing room systems and infrastructure for both hosted and premise based deployments. | Conferencing Hardware - Audio Endpoint
Endpoint - Audio Conference
Endpoint - SIP
Endpoint
Endpoint - Wireless/Cordless
Endpoint - Video Conference
Conferencing Hardware
Conferencing Hardware - Media Conference Unit (MCU)
Conferencing Hardware - Video Endpoint
Gateways
Gateways - Media (Audio/Video/other)
Gateways - Signaling (SIP/H.323/Q.SIG/other)
Integrated Application
Integrated Application - Conference Management
Integrated Application - Desktop Telephony
Integrated Application - Unified Communications
Professional Services
Professional Services - Installation/Systems Integration
Professional Services - Network Design/Consultation
Voice Network Product - Peripheral Equipment
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| | prairieFyre Software Inc. prairieFyre Software Inc. is the exclusive OEM supplier of the Mitel Contact Center Solutions and Mitel Call Accounting product suites. prairieFyre provides a full slate of complementary professional services: Training, Design, Installation, Contact Center Health Checks and custom software development including; Preview Dialer; Integrated Voice Response (IVR); CRM integration; screen pop and custom reporting solutions. A Microsoft® Gold Certified Partner, prairieFyre's team of IT professionals also provide Mitel and its partners with Microsoft Dynamics CRM, Office Communications Server, Speech Server, SQL and Exchange software, installation and customization. | Enterprise Integration Product - Programmable CTI Platform
Integrated Application
Integrated Application - Contact Center Solution
Integrated Application - CRM
Integrated Application - Desktop Telephony
Integrated Application - Interactive Voice Response (IVR)
Integrated CIS/CCS Application
Integrated CIS/CCS Application - Contact Center Desktop
Integrated CIS/CCS Application - Outbound Dialer
Professional Services
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration
Integrated Application - Predictive/Progressive/Campaign Dialing
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| | Red Box Recorders Red Box Recorders specialises in highly resilient hardware and software for mission critical recording applications. Many users, including the emergency services and City institutions are required to record calls by law. For these users, reliability, resilience and redundancy are paramount. Red Box Recorders has a strong heritage in developing mission-critical systems for these markets with many installations in Emergency Services, Government and Investment Banking organisations. | Integrated Application - Call/Session Recording
Integrated Application - Contact Center Quality & Performance Management
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| | Resource Software International Ltd. (RSI) Resource Software International Ltd. (RSI) is internationally recognized as a leading provider of a complete line of total communications management solutions (TCMS). RSI believes in leveraging leading edge technologies to provide concrete tools for information managers. We develop, manufacture and distribute communication management applications for: call accounting, unified communcation consoles, screen pops, desktop productivity, toll fraud, alert notification, hotel and motel billing, instant messaging, internet usage, and quality of service. We also provide a number of outsourcing and managed services including invoice analysis, rebilling and call accounting. | Integrated Application
Integrated Application - Call Accounting & Reporting
Integrated Application - Contact Center Quality & Performance Management
Integrated Application - Contact Center Solution
Integrated Application - Hospitality / Lodging
Integrated Application - Unified Communications
Network Services - Hosted/On Demand Application
Professional Services
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration
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| | Rostrvm Solutions Limited Rostrvm Solutions is a British software company. We design, deliver and support the rostrvm call centre and contact management software suite. Rostrvm is used by companies, big and small, to support effective and efficient call and contact handling operations - both inbound and outbound. We help our customers to achieve and exceed business objectives whilst delivering excellent, personalised customer service.
Rostrvm provides a layer of contact centre services around a Mitel 3300 infrastructure which supports automated outbound dialling, campaign management, multi-media contact routing, and contact blending. | Integrated Application - Contact Center Solution
Integrated Application - Predictive/Progressive/Campaign Dialing
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| | Sagemcom Canada Inc. Sagemcom is a global leader in advanced fax server solutions for IP networks. Its field-proven XMediusFAX(TM) leverages IP telephony and Unified Communications (UC) systems to enhance productivity, collaboration, and ROI by integrating fax on the desktop. Deployed worldwide in enterprises and service provider sites since 2002, XMediusFAX is the most mature T.38 Fax over IP (FoIP) software on the market. As the North American subsidiary of Sagem Communications, Sagem-Interstar, with its globally recognized excellence in delivering scalable, secure and survivable FoIP solutions, is empowering businesses to fulfill the compelling promise of UC.
Visit www.sagem-interstar.com for more information. | Endpoint - T.38/FAX
Integrated Application - Unified Communications
Integrated Application - Unified Messaging
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| | SDD SDD is a global telecommunications software and managed services company. SDD provides software and services that help owners and managers of property-based and corporate-wide telephony to simplify and manage their telecommunications facility’s service costs, revenues, and profits. | Enterprise Integration Product - Integration Middleware
Integrated Application - Agent/Call Evaluation Software
Integrated Application - Call Accounting & Reporting
Integrated Application - Contact Center Quality & Performance Management
Integrated Application - Desktop Telephony
Integrated Application - Hospitality / Lodging
Voice Network Product
Voice Network Product - Network Management
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| | Speakerbus Technology Speakerbus develops and delivers mission critical voice communications solutions to the Financial Services, Enterprise and Command & Control industries. As a market leader in delivering innovative voice technology products such as IP hoot n' holler systems, conferencing platforms and a SIP turret, Speakerbus solutions are used by nine out of the top ten securities firms and installed in 30 countries worldwide.
Utilising the Mitel® 3300 enables iTurret to be deployed in multitude of environments, ranging from datacenter, virtualised or just as a simple local system. | |
| | Spitfire Network Services Spitfire provides complete, cost effective telecommunications & internet solutions for business. Our customer focused delivery and services combine competitive rates coupled with excellent customer services and support. | |
| | Synectix Synectix designs and manufactures PBX peripherals for Hotels/Motels such as Call Accounting Systems, Guest Voice Mail Systems, Auto Attendants, Music On Hold Players and Wake-up Announcers.
The core strength of Synectix has been its ability to design and develop all its products in its own Design Lab. The company is committed to developing leading-edge products that deliver advanced features, ease of use and yet remain economical to buy. Based on 15 years of industry knowledge and experience, expertise in both Hardware as well as Software, Synectix provides the most appropriate and innovative solutions that enhance our customers’ communication assets. Our peripherals are installed on more than 10,000 Mitel PBX all over the USA. | Integrated Application - Call Accounting & Reporting
Integrated Application - Hospitality / Lodging
Integrated Application - Messaging
Data Network - Peripheral Equipment
Data Network - Wired Infrastructure
Peripheral Products
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| | Syntellect At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers. With over two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high- technology, help desk, consumer products and healthcare industries. Syntellect is headquartered in Phoenix, Arizona with additional offices throughout North America and the United Kingdom. | Endpoint
Endpoint - Analog
Endpoint - SIP
Enterprise Integration Product - Programmable CTI Platform
Integrated Application
Integrated Application - Interactive Voice Response (IVR)
Integrated Application - Predictive/Progressive/Campaign Dialing
Professional Services
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration
Professional Services - Network Design/Consultation
Enterprise Integration Product
Enterprise Integration Product - Integration Middleware
Integrated Application - Agent/Call Evaluation Software
Integrated Application - Call/Session Recording
Integrated Application - Contact Center Solution
Integrated Application - CRM
Integrated Application - Unified Communications
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| | TelNet Worldwide TelNet Worldwide is a privately owned, Michigan-based company, offering comprehensive voice, data and internet services and cloud-based applications. We serve small and medium sized businesses as well as enterprise customers. Most notably in relation to the Mitel portfolio, TelNet offers SIP Trunking among its array of services, and it has been successfully compatibility tested and certified with the Mitel 3300/MCD Release 5.0 business communications platform.
End-using customers are encouraged to contact TelNet directly, or inquire about TelNet services from their TelNet authorized agent. | Network Services
Network Services - PSTN Access/VoIP Services
Network Services - SIP Trunking
Network Services - WAN/VPN/ISP Services
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| Tone Software Tone Software Corporation is a high technology software development firm specializing in global business, telecommunications, and IT infrastructure management solutions.
Through our customer-responsive business model, Tone has built a reputation for delivering premier IT and Telecommunications management solutions, exceptional technology expertise, and unparalleled customer service and support 24 hours a day, 365 days a year.
Leveraging a firm foundation of proven ability spanning more than three decades, Tone is ideally structured to meet our Clients changing technology needs with strategic software solutions, premier technical support, and timely educational and professional services that ensure personal and business success.
| Data Network - Network Management & Monitoring
Network Services - Hosted/On Demand Application
Network Services - Network Management
Network Services - Network Monitoring
Voice Network Product - Network Management
Voice Network Product - Voice Quality Management
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| | Verint Systems, Inc. Government and industry recognize the value of timely security and business intelligence. They collect vast amounts of information in an array of enterprise systems – far more information than they can rapidly assess and use. Verint Systems helps these organizations make sense of the vast video, voice and data they capture.
Verint solutions bridge information gaps between enterprise systems, extracting critical information and applying sophisticated, integrated analytics to distill actionable intelligence. Then, Verint solutions deliver this intelligence to the people who need it, wherever and whenever they need it, for timely and effective action.
| Integrated Application - Call/Session Recording
Integrated Application - Contact Center Quality & Performance Management
Integrated Application - CRM
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| | Voice Print International Inc. VPI - Voice Print International – VPI’s integrated suite of Voice Recording, Screen Recording, Agent Evaluation, eLearning, and Performance Management software helps organizations of all sizes enhance the customer experience, increase workforce performance, improve business efficiency and manage compliance. Mitel-Approved Tested on Mitel’s 3300 IP communication platform (IPC) secure recording connector, and proven integrations with several other Mitel platforms, VPI’s recording and quality monitoring solutions afford businesses a number of benefits, including:
· Ability to record up to 100 percent of customer-agent interactions in single or multi-site environments
· Affordable and easily scalable from four to several thousand seats/channels
· Out-of-the-Box Real-Time Reporting and Desktop Ticker for automated performance metrics
· Option to purchase and run VPI’s applications on your own industry-standard hardware
· Open architecture, open APIs and XML tools enable any level of customization and integration
· Web-based access, reporting and centralized administration
· Simultaneous support for VoIP, digital and analog communication environments in the same system
· Rules-based recording and selection of your most meaningful recordings for evaluation
· Unprecedented flexibility to customize evaluation forms
· Targeted eLearning content automatically distributed to employees based on predefined business rules and schedules. | Integrated Application - Call/Session Recording
Integrated Application - Contact Center Quality & Performance Management
Integrated Application - Contact Center Solution
Integrated Application - CRM
Professional Services - Installation/Systems Integration
Professional Services - Voice/Media Recording
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| | Voice4Net Voice4net provides custom application and systems integration including IVR, Screen Pop, Broadcasting and database integration development. Custom telephony application development is our focus and forte. We bring the enterprise contact center increased productivity through integrated applications that allow customers to use self-service via the PBX or PSTN and WEB.
Our platform is tightly integrated with the entire Mitel PBX product line including 3300, 5000 and Axxess & SX platforms. We support both TDM and SIP integration and support both customer premise and hosted environments.
If you need database or custom IVR applications to help enhance your PBX environment, think Voice4net. | Enterprise Integration Product
Enterprise Integration Product - Application-Specific Connector
Enterprise Integration Product - Integration Middleware
Enterprise Integration Product - Programmable CTI Platform
Integrated Application
Integrated Application - Contact Center Solution
Integrated Application - CRM
Integrated Application - Desktop Telephony
Integrated Application - Messaging
Integrated Application - Predictive/Progressive/Campaign Dialing
Professional Services
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration
Enterprise Integration Product - Programmable Application/Media Server
Integrated Application - Interactive Voice Response (IVR)
Integrated Application - Mass Notification
Network Services - PSTN Access/TDM Services
Network Services - PSTN Access/VoIP Services
Network Services - WAN/VPN/ISP Services
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| | VTech Telecommunications Ltd VTech is one of the world’s largest suppliers of corded and cordless telephones for the hospitality, business, and residential markets. For more than 25 years, we have made significant investments in understanding what consumers want in corded and cordless phones. We deliver products that are easy to use, design-forward, and technologically advanced. The result is a clear cost and feature advantage in our Hospitality product line - solutions that can be scaled to accommdate a variet of business models, property needs and other special requirements. Our SIP and analog phones operates together with the Mitel MCD to provide a full communication solution to the Hospitality market. | Conferencing Hardware - Audio Endpoint
Endpoint
Endpoint - Analog
Endpoint - SIP
Endpoint - Wireless/Cordless
Integrated Application - Hospitality / Lodging
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| | Xarios Ltd. Xarios Ltd. are specialists in the design and supply of products that enable smarter, faster, more effective communication. | Integrated Application - Agent/Call Evaluation Software
Integrated Application - Call/Session Recording
Integrated Application - Contact Center Quality & Performance Management
Integrated CIS/CCS Application - Call/Session Recording
Enterprise Integration Product
Enterprise Integration Product - Application-Specific Connector
Enterprise Integration Product - Integration Middleware
Enterprise Integration Product - Programmable CTI Platform
Integrated Application - CRM
Integrated Application - Desktop Telephony
Integrated Application - Messaging
Professional Services
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration
Integrated Application - Predictive/Progressive/Campaign Dialing
Integrated Application - Contact Center Solution
Integrated Application
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