Mitel Global Solutions Catalog

MITEL GLOBAL SOLUTIONS CATALOG: PRODUCT

SIT Mitel - PC Attendant Console

This product is being offered by Komutel.
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Connectivity:
MiTAl
ODBC

Product Categories:
Conferencing Hardware - Audio Endpoint
Endpoint - Softphone
Endpoint - Specialty Product
Enterprise Integration Product - Programmable CTI Platform
Integrated Application - Attendant Console
Integrated Application - Conference Management
Integrated Application - Contact Center Quality & Performance Management
Integrated Application - CRM
Integrated Application - Desktop Telephony
Integrated Application - Directory/Find Me
Integrated Application - Specialized Product
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration

PBX Platform:
3300 ICP
SX-200

Description:
PC Attendant Console

Key Features:
The SIT product is a new call handling solution for incoming and outgoing calls that allows you to handle calls three times faster, have maximum chances to reach people, eliminate numerous research documents, configure appropriate actions related to specific incoming calls, get access to all kinds of statistics, keep call comments on file, link different groups together and much more.

Key Benefits:
Report management gives access to statistics by: busy line rate, departments, call handling types, call transfer destination, groups, sub-groups, supervisors. In addition, it contains information such as: time to answer, time on hold, total handling time, incoming call number, number dialled by the caller, transfer to number and much more vital information.

Prerequisites:
SX-200 IPC or 3300 ICP and MiTAI; SIT license, customer-provided PC on the same network as the Mitel switch.

Target Markets:
Education, Manufacturing, Government, Military, Police & Emergency Response, Finance, Healthcare, Retail.

Availability:
North America.