Mitel Global Solutions Catalog

MITEL GLOBAL SOLUTIONS CATALOG: PRODUCT

Shadow CMS Enterprise V4.1

This product is being offered by Resource Software International Ltd. (RSI).
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Connectivity:
SMDR (Call Information Logging)
TCP/IP

Product Categories:
Integrated Application
Integrated Application - Call Accounting & Reporting
Integrated Application - Contact Center Quality & Performance Management
Integrated Application - Contact Center Solution
Integrated Application - Hospitality / Lodging
Integrated Application - Unified Communications
Network Services - Hosted/On Demand Application
Professional Services
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration

PBX Platform:
3300 ICP

Description:
SHADOW CMS Enterprise is a scalable communication management application that can be deployed in any environment. Shadow CMS consolidates communications usage data to assist managers in monitoring, controlling and migrating infrastructure.

With the introduction of IP-based telephone systems, new possibilities have arisen that change the way communication metrics are attained. Customers can share facilities and resources across multiple offices in different buildings, cities or time zones. The boundaries present in self contained traditional PBXs are no longer a barrier in dynamic IP-based communication networks. Communication management is imperative in providing the proper metrics for migrating to IP. Shadow CMS Enterprise can help ease system administration by highlighting traffic volumes, peak hours, grade of service, abandoned calls, blocked calls, calls to reception and various other peg counts. These statistics will help determine the bandwidth needs and requirements for auto attendant, wireless, IVR and other services.

Shadow CMS Enterprise numerous communications management reports allow users to quickly and easily identify misuse and abuse of services, allocate costs to customers and/or corporate organization levels, perform traffic analysis, determine the effectiveness of marketing campaigns, etc. Reports can be viewed on the screen, printed, saved to disk or emailed. The built-in task scheduler allows users to automate most system functions, including data collection and reporting.

Shadow CMS Enterprise is also available for specific industry segments including hospitality (hotel, motel, nursing home, hospitals, etc.) and professional (legal and engineering firms) businesses. The software can integrate with most commecially available property management systems and legal billing applications.

Key Features:
Scalable solution for single, multi-site/multi-vendor environments deployable in any country

Versions for General Business, Hospitality and Professional

Cost allocation to multiple organization levels
Customer Billback
Traffic Analysis
Automatic Job Scheduler
Dynamic Filtering Criteria for Ad-hoc Reporting
HTML, PDF, RTF, TXT, Email reporting
Emergency Notification

Countless report templates or design your own
Integrates will all popular property management and legal systems

See also http://www.telecost.com/shadow.htm

Key Benefits:
Reduce/eliminate misue and abuse
Increase employee productivity
Pinpoint billing irregularities from your provider
Real-time billing of customer communication expenses
Improves management of telecom costs
Improve customer service and measure effectiveness of call centers, sales teams, marketing campaigns
Study traffic patterns and statistics to effectively implement new facilities

Prerequisites:
Pentium Class PC
Windows 2000 or later
Network Card
Serial Port (optional - required for serial connection to phone system or property management system)

Target Markets:
Education; Professional (Legal/Engineering); Healthcare; Retail; Hospitality.

Availability:
Global.