Connectivity:
LDAP
SMDR (Call Information Logging) |
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Product Categories:
Integrated Application - Call Accounting & Reporting
Integrated Application - Contact Center Quality & Performance Management
Integrated Application - Hospitality / Lodging
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration
Voice Network Product - Network Management
Voice Network Product - Voice Quality Management |
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PBX Platform:
3100 ICP
3300 ICP
Inter-Tel 5000
SX-2000 |
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Description:
The Eclipse Call Management System is the most powerful and sophisticated software tool available for the management of the Mitel IP Communications Platforms. |
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Key Features:
Database Integration - Links with switch, Opsman, Enterprise Manager or LDAP database to provide one source of updates
QOS Reporting - Provides QOS reports on 3300 traffic
Mitel Cluster Sites - Correctly reports on all cluster site traffic
Mitel Call Trace - Enables call tracing on Mitel platform networks
Capacity Management - produces grade of service for each trunk group or gateway
Performance Management - comprehensive information on call answer times
Fraud Detection - detect fraudulent calls |
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Key Benefits:
Whether you have a small system or a large worldwide network, CMS will provide you with the information you need and in the format you require. It will enable you to achieve cost savings, improve efficiency and customer service leading to a quick return on investment. |
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Prerequisites:
Available for all Mitel and Inter-Tel platforms.
Data Track server license plus per extension price required. |
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Target Markets:
All |
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Availability:
Global. |
