Mitel Global Solutions Catalog

MITEL GLOBAL SOLUTIONS CATALOG: PRODUCT

Activ! Performance Suite

This product is being offered by Data Track Technology Plc.
VIEW COMPANY PROFILE

Connectivity:
MiTAl
Secure Recording Connector (SRC)

Product Categories:
Integrated Application - Agent/Call Evaluation Software
Integrated Application - Call/Session Recording
Integrated Application - Contact Center Solution
Professional Services - Custom Solutions Development
Professional Services - Installation/Systems Integration
Voice Network Product - Voice Quality Management

PBX Platform:
3300 ICP
Inter-Tel 5000
SX-2000

Description:
The award-winning Activ! Performance Suite™ is a tightly integrated, modular suite of contact centre solutions for voice and screen (interactions) recording, quality management, performance management, agent coaching, speech analytics, and workforce management.

Key Features:
The dynamic V-Portal gateway to Activ! Performance Suite offers secure, unified Web based access to our tightly integrated, modular suite of contact centre solutions and integrated third-party applications. Modules include:- Voice and Screen Interaction Recording, Agent Coaching and Training, Quality Management, Speech Analytics, Performance Management, Root Cause Analysis with Drill-Down Reporting, Advanced Network Performance Monitoring.

Key Benefits:
The Activ! Performance Suite™ of modular applications gives organizations the power to proactively manage contact centre operations and intelligence. It provides the function and flexibility to optimize processes, boost productivity, enhance customer loyalty, minimize risk and ensure regulatory compliance throughout the enterprise.

Prerequisites:
Data Track server license plus per channel license.

Target Markets:
All.

Availability:
Global.